Returns and Refunds Policy for Inkstant Grafx

Last updated: August 13, 2025

1. Our Commitment to Quality

At Inkstant Grafx, we pride ourselves on creating high-quality, custom-printed materials and personalised goods. We take great care to ensure your order is produced to the highest standard. However, we understand that issues can sometimes arise. This policy outlines your rights and our procedures for returns and refunds.

2. Your Right to Cancel (For Non-Personalised Items)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for non-personalised, off-the-shelf items within 14 days of receiving the goods.

To exercise this right, you must notify us in writing (via email or post) within this 14-day period.

Once you have notified us, you have a further 14 days to return the item(s) to us. The goods must be returned in their original, unused condition with all original packaging.

Upon receipt and inspection of the returned goods, we will process a refund to your original payment method within 14 days. The refund will include the cost of the product and our standard delivery cost.

3. Returns for Personalised and Custom-Made Goods

Due to the unique, custom nature of our products, the right to cancel under the Consumer Contracts Regulations 2013 does not apply to goods that are made to your specifications or are clearly personalised.

Non-returnable Items: Unless an item is faulty, we are unable to accept returns or offer refunds on personalised or custom-made products. This includes, but is not limited to, items with custom artwork, text, or any other unique personalisation that makes them unsuitable for resale.

4. Faulty or Damaged Goods

We are committed to resolving any issues with faulty or damaged products as quickly as possible. This policy applies to all our products, including personalised and custom-made items.

If your product arrives faulty, damaged, or is not as described, you must contact us immediately upon discovering the issue. Please provide your order number and clear photographic evidence of the fault.

Once we have confirmed the fault, we will arrange for the return of the item. We will cover the cost of the return postage.

After receiving and inspecting the faulty item, we will offer you a choice of a replacement, a repair, or a full refund, including the cost of return postage. We will process any refunds within 14 days of confirming the faulty item.

5. Responsibility for Artwork and Design Errors

For all personalised and custom-made orders, we will send you a digital artwork proof for your approval via email. This proof is your final opportunity to check for any errors.

It is your sole responsibility to carefully review this proof for any mistakes, including but not limited to spelling, grammar, colour, and layout.

Once you have given us written approval of the artwork proof, you accept full responsibility for its accuracy.We will not be held liable for any errors or inaccuracies in the final product that were present in the approved proof.

We will not issue a refund or a replacement for a custom-made product based on an error that was approved by you in the final artwork proof.

6. How to Initiate a Return or Report a Fault

To start a return or report a fault, please contact our customer service team with the following details:

Order Number: [Your Order Number]

Reason for Return/Fault: A detailed description of the issue.

Photographic Evidence: Clear photos of the faulty or damaged item (if applicable).

Your Contact Information: Name, email, and phone number.

Email: [Your Customer Service Email Address] Postal Address: [Your Company's Returns Address]